DSS manages client specific tasks in a cost effective, sustainable, and comprehensive manner such that it helps our clients grow exponentially while ensuring that their business clients in turn are provided the best in class support and customer service.
DSS strongly believes that effective customer service is an an absolute win- win for any business when it comes to customer retention and thus implements a robust customer support system. We have a holistic approach to customer service and it revolves primarily around Quality management, Customer service consulting, First Time Right (FTR), Training management and ensuring the highest customers service.
DSS emphasizes Long term business goals vs. Day to Day Operational Metrics, Overall Profits vs. Customized Cost Savings, providing solutions that deliver continuing custom value, Proliferation of segmentation criteria, Going Beyond Service Level Agreements (SLAs) and building a long-lasting relationship with our valued clients.
Our trained professionals obtain rigorous in-house training so that our team excels in providing best in class customer service. We cover everything from acknowledging customers over the phone and answering services including calls pertaining to prospects, collections, sales, customer care programs, follow up calls, authentication, credit card verification, taking orders on calls, etc. Let DSS be your one-stop business process service provider, help desk functions, back office customer support, and all forms of call center outsourcing at a price you can afford. Customer service types provided: Live Chat Support Email Support Inbound Call Support Return Voicemail Call Support Outbound Call Support